Return Policy

BLACKOUT VAPORS RETURN & EXCHANGE POLICY

We want you to love your Blackout Vapors products. But if you don’t, here’s what to do.

1. BROKEN OR WRONG ITEM:

  1. Got a broken item? Or the wrong item? Contact us in 72 hours.
  2. We will fix it fast. We may ask for photos or videos to see the problem.
  3. We will send a new item or give a full refund. You will not pay extra.

2. NOT HAPPY WITH YOUR ITEM?

  1. You can return or exchange it. You have 30 days from when you bought it.
  2. You must pay for return shipping. But first, talk to us. We might find a better solution.

3. CAN’T RETURN EVERYTHING:

  1. You cannot return or exchange items that have been opened or used. This is for safety and hygiene.
  2. You cannot return items like
    1. Open pods
    2. Drip tips
    3. E-liquids
    4. Batteries
    5. Glasses
    6. Disposables
    7. Coils
    8. Atomizers
    9. Tanks
    10. Cartomizers
  3. But if items are new and unopened, you can return them. You won’t pay a restocking fee.

4. HOW TO RETURN OR EXCHANGE

PACK YOUR ITEM:
  1. Put the item you want to return in a box.
  2. You can use the original packaging if it is in good shape.
GIVE US DETAILS:
  1. Put your name, contact info, order number, and why you are returning the item in the package.
  2. This will help us manage your return quickly.
SEND IT BACK:
  1. Mail your return package to this address in 30 days:
    Blackout Inc.

    5500 N. Bailey Ave

    PO BOX 1814

    Amherst, NY 14226

  2. We will check the package and handle your return or exchange. Thanks for following these steps!

5. SHIPPING COSTS FOR RETURNS

  1. You must pay to ship returns.
  2. But if we made a mistake, we will pay to ship your exchange item.

6. REFUNDS

  1. We will work on your refund in 10 days after we get your return.
  2. It may take 1-2 billing cycles for the refund to show on your statement.

7. WARRANTY

  1. Items on our site have a 30-day warranty from the purchase date.
  2. The warranty covers defects from the manufacturer.
  3. It does not cover damage from misuse, user mistakes, accidents, or changes you made.

8. TO OUR CUSTOMERS

  1. Misuse or wrong handling can make vape products not returnable or void the warranty.
  2. Need advice on product use? Ask us.
  3. Any questions or need help? Email us at support@blackoutvapors.com.

We want you to enjoy shopping with Blackout Vapors. Thanks for understanding our return policy.